We take a lot of effort in making sure that our customers receive products in good condition. In case they have received a malfunctioning product they can ask for a replacement by returning the original product. Coppergate Educare team will do its best to ship the products to customers within a time-bound manner, usually 7 days from the day of the order. In case our shipment is delayed beyond two weeks after the placement of the order due to unavoidable circumstances, and the customer is not able to wait any longer, they can cancel the order and the paid amount will be refunded.
- Replacement request by the Customer/s should be made within 7 Days of the purchase if the Product is damaged.
- Cancellation request by the Customer/s should be made within 24 hours of the purchase or before the Tangible Product has been shipped.
- In the case of cancellation, the entire amount will be refunded to the Customer. Mode of a refund will be chosen at the time of refund and will be conveyed to the Customer directly.
- Order cancellation is not allowed in cases, where the shipping or the delivery of the product has been made to the Customer.